Mobility solutions, coupled with IoT capabilities, enable monitoring, analysing and controlling smart connected objects all remotely. This boosts the demand for developing the internet of things apps with better user experience (UX).
Anyhow, end users check the ratings of the internet of things applications to confirm that these apps work efficiently with connected IoT products. If there are negative ratings for the application, customers choose not to use it and the IoT product, which then causes big loss to both IoT service vendors and original equipment manufacturers. Therefore, keeping or improving positive reviews could have a big effect on user engagement. With this in mind, let us take a look at some strategies to make the reviews and ratings better.
Integrating Debugging Features
According to industry standards, end to end testing matters not just for IoT solutions but also for mobile applications. Still, customers are likely to find problems that did not occur in the pre-launch validation process, because IoT product setting setups at their side are dynamic.
To overcome these kinds of real-time problems, debugging features should be integrated into the IoT application so that debug information regarding the issues can be collected. The said information simplifies analyzing the setup and resolving customer problems without having to stress consumers for further details.
The feature has to capture important errors, details regarding user interaction, and events, which all can aid in identifying the problems. However, one must avoid capturing sensitive details such as cloud tokens, credentials, or decryption/encryption keys to not harm user privacy.
Releasing The App Updates Regularly
It is important to update the mobile application frequently because this will play a part in the reviews and ratings. Occasionally, updated mobile operating systems change native framework behavior, which then causes certain app features to not work or even to entire app failure. Recent mobile OS updates continued to change permission methods of native features such as Bluetooth and location services, which possibly sabotages service-dependent application features. Roll out updates to confirm that the application works properly, without the aforementioned kinds of situations.
Integrating Analytics Tool
Analytics tools can provide insights into the ways of improving application performance, identifying useful features for customers, and improving user retention. Anything that customers do on the screen can give valuable details regarding that feature, its functionality, or section of the application that they find the most useful.
Customers are usually hesitant to report problems they find in their applications. Consequently, analytics tools record their behavior when navigating through their app. This will help to identify issues they experience or failures in the application screen without having to interact with them.